Support

Frequently Asked Questions

Getting Started

How do I try on a nail style?

Open the app and tap Upload Photo or Camera. Then tap Colors and Style, pick a shade and adjust the shape and length, and tap Apply. The AI paints your nails and shows you the result in a few seconds.

What kind of photo works best?

• Hand flat, palm facing down
• Fingers spread naturally — not bunched together
• Good natural or soft indoor lighting
• Nails clearly visible and in focus
• Avoid very dark backgrounds or extreme shadows

Is Cutie Nails free?

Cutie Nails is a subscription app. Everything is included in the one subscription — every shade, finish, shape, length and designer look. Pricing is shown in the App Store before you buy. There is no free tier.

Cutie Nails is a subscription app. Everything is included in the one subscription — every shade, finish, shape, length and designer look. New subscribers get 3 days free, then it becomes an auto-renewing subscription at the price shown in the App Store. You can cancel any time in Settings → Apple Account → Subscriptions. There is no permanently free tier.

Try-On & AI

The app says it couldn't detect a hand. What do I do?

This usually means the photo doesn't have a clearly visible hand. Try these steps:

• Make sure your full hand is visible — not cropped at the edges
• Improve lighting — dark or backlit photos confuse the AI
• Avoid wearing gloves or nail wraps in the photo
• Try a different angle — straight-on from slightly above works best

The color I see in the result looks different from what I selected. Why?

The AI adjusts the color to match your skin tone and the lighting in your photo, so the result looks photorealistic rather than a flat digital overlay. The finish (glossy, matte, etc.) also affects how the color appears. This is intentional — it's what the color will actually look like on your nails.

How do AI Suggestions work?

When you upload a photo, Cutie Nails analyzes your skin tone and the colors in your photo using on-device image processing (no image is sent to a server for this step). It then recommends colors, finishes, and shapes that complement your complexion and applies an initial suggestion automatically.

What nail shapes are available?

Square, Round, Almond, or Keep Same — which leaves your own shape untouched. You can also set the length to Short, Medium, Long, or Keep Same.

How many colours are there?

408 shades across 36 products from 20 real polish brands, in glossy, matte, shimmer, glitter and chrome finishes. You can filter the swatches by brand and product, and every shade carries its real product name.

Can I try on a look I saw somewhere else?

Yes, two ways. Tap Style from Gallery and upload a photo of nails you like — Cutie Nails recreates that look on your own hand. Or tap the keyboard icon and describe what you want in words, like “milky white with gold chrome tips”. The inspiration photo you upload is used for that one try-on and is never stored.

Designer Designs

What are Designer Designs?

Nail art looks published by professional nail artists and brands. Browse them in the Explore tab, tap one to see who made it, and try it on your own hand. Tapping the artist's name opens their page with the rest of their work.

Do designer looks cost extra?

No. Every designer look is included in the subscription — there are no locked designs or extra charges.

Saving & Sharing

How do I save a look?

Tap the heart on any result to favourite it. Favourites are tied to your account and appear in the Favorites tab and on your Profile. Separately, every try-on is saved automatically to the History segment of the Favorites tab — that history lives on your device only.

Can I show a look to my nail technician?

Yes. Tap a result to open it full screen, then use the download button to save the image to your Photos library. From there you can send it however you like. There is no share button inside the app itself.

Account & Subscription

How do I sign in or create an account?

Cutie Nails supports Sign in with Apple, Sign in with Google, and email/password. Tap the Profile tab and follow the prompts.

How do I cancel my subscription?

Subscriptions are managed through the App Store. Go to Settings → Apple Account → Subscriptions on your iPhone and cancel from there. You'll keep access until the end of the billing period. Deleting the app does not cancel your subscription. If you're on the free trial, cancel at least 24 hours before it ends to avoid being charged.

How do I restore a previous purchase?

Open the app, go to the Profile tab, and tap Restore Purchases. Make sure you're signed in with the Apple ID used for the original purchase.

How do I delete my account?

In the app, go to Profile, tap the gear icon, and choose Delete Account. This permanently deletes your account and everything saved to it. If you'd rather we did it for you, email support@miramarlabs.xyz with the subject line "Delete my account" and we'll process it within 30 days. Deleting your account does not cancel your subscription — cancel that separately in Apple Account settings.

Technical Issues

The app is slow or crashing. What should I try?

• Force-close and reopen the app
• Check that you're on iOS 17 or later (Settings → General → About)
• Make sure you have a stable internet connection — the try-on AI runs on our servers
• Restart your iPhone
• Delete and reinstall the app — your favourites are tied to your account and sync back, but your on-device try-on history and saved hand photos are not backed up and will be lost

If the problem persists, email us at support@miramarlabs.xyz and include your iPhone model and iOS version.

What iPhones does Cutie Nails support?

Any iPhone running iOS 17 or later. No special hardware is required.

Still need help?

Email us at support@miramarlabs.xyz. Please include your iPhone model, iOS version, and a description of the issue. Screenshots are always helpful.